Unit of Study HOTL5003 Hotel Property and Operations (2025)

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Unit Snapshot

Unit type

PG Coursework Unit
Credit points

12
Faculty & College

Educational Partnerships Board
Placement

No

Unit description

Explores the functions of the major operational departments and the challenges managers face to provide sustainable quality service within a highly competitive industry. Students will develop advanced managerial skills and knowledge applicable to hotels’ operational management, which includes food services, guest services, housekeeping, marketing and engineering and other operational departments.

Unit content

The unit has 6 topics:

Introducing the contemporary hotel property
Front-facing operations
Back-of-house operations
Operational integration
Property and Operations – critical nexus
The ‘new’ property and its operations

Availabilities

Location	Domestic	International
Brisbane - The Hotel School	Summer Term	Summer Term
Melbourne - The Hotel School	Summer Term	Summer Term
Sydney - The Hotel School	Summer Term	Summer Term

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

Identify and analyse contemporary management challenges in the hotel industry

Evaluate the relationship between an accommodation provider's target market/s and its organisational structure, offerings, facilities and service culture

Support the need to act sustainably in all areas of hotel operation, and create new approaches to providing quality services

Demonstrate the ability to work collaboratively within a team through the planning and implementation of a group project

Teaching and assessment

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Quiz	30%
Report	40%
Presentation	30%

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Quiz	30%
Report	40%
Presentation	30%

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Quiz	30%
Report	40%
Presentation	30%

Prescribed learning resources

Prescribed Texts

Prescribed text information is not currently available.

Prescribed Resources/Equipment

Prescribed resources/equipment information is not currently available.

Prescribed Learning Resources may change in future Teaching Periods.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full-fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees.

Find out more for domestic fees