Unit of Study HOTL2010 Food Services Management (2025)

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Unit Snapshot

Unit type

UG Coursework Unit
Credit points

12
Faculty & College

Educational Partnerships Board
Placement

No

Unit description

Introduces students to a managerial perspective of Food Services operations. Students use Design Thinking, Systems Thinking, and the Service Cycle to develop management solutions to the current and emerging challenges of the modern Food and Beverage operation.

Unit content

Managing Food Service Businesses: Design Thinking and Systems Thinking perspectives
Managing Quality
Managing the Economics of a Food Service Business
Managing Stakeholders
Managing Compliance
Contemporary Food Service Issues

Availabilities

Location	Domestic	International
Brisbane - The Hotel School	Term1,3	Term1,3
Melbourne - The Hotel School	Term1,3	Term1,3
Sydney - The Hotel School	Term1,3	Term1,3

Learning outcomes

Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.

On completion of this unit, students should be able to:

demonstrate knowledge of design thinking, systems thinking and the service cycle in food services;

identify and analyse a food service operation using financial and operational reports and economic theories;

demonstrate the capability to develop an operational service improvement program to increase customer satisfaction and profitability;

demonstrate the knowledge and skills to reflect upon evolving food service trends and the challenges in improving market performance, guest satisfaction and profitability.

Teaching and assessment

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Presentation	30%
Case study	40%
Quiz	30%

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Presentation	30%
Case study	40%
Quiz	30%

Teaching method

Tutorial 3 hours (Weekly)

Assessment
Presentation	30%
Case study	40%
Quiz	30%

Prescribed learning resources

Prescribed Texts

Prescribed text information is not currently available.

Prescribed Resources/Equipment

Prescribed resources/equipment information is not currently available.

Prescribed Texts

Prescribed text information is not currently available.

Prescribed Resources/Equipment

Prescribed resources/equipment information is not currently available.

Prescribed Learning Resources may change in future Teaching Periods.

Fee information

Domestic

Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.

Fee paying courses
For postgraduate or undergraduate full-fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees.

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