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Unit of Study HOTL1001 Hospitality Services Management (2025)
Future students:
T: 1800 626 481
E: Email your enquiry here
Current students:
Contact: Educational Partnerships Board
Students studying at an education collaboration:
Please contact your relevant institution
Show me unit information for year
View previous years of our unitsUnit Snapshot
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Unit type
UG Coursework Unit
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Credit points
12
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Faculty & College
-
Placement
No
Learning outcomes
Unit Learning Outcomes express learning achievement in terms of what a student should know, understand and be able to do on completion of a unit. These outcomes are aligned with the graduate attributes. The unit learning outcomes and graduate attributes are also the basis of evaluating prior learning.
On completion of this unit, students should be able to:
demonstrate knowledge of the principles and practices of "customer focus" and "service and experience design"
identify and compare and contrast the links between "service and experience design" and operating systems, policies and procedures
demonstrate the capability to design and propose service policy and procedure that meets a need of a market segment
demonstrate the knowledge and skills to reflect upon the challenges of developing and implementing the policies and procedures of a hospitality operation for a market segment.
Teaching and assessment
| Teaching method |
| Tutorial 3 hours (Weekly) |
| Assessment | |
| Quiz | 30% |
| Presentation | 30% |
| Report | 40% |
| Teaching method |
| Tutorial 3 hours (Weekly) |
| Assessment | |
| Quiz | 30% |
| Presentation | 30% |
| Report | 40% |
| Teaching method |
| Tutorial 3 hours (Weekly) |
| Assessment | |
| Quiz | 30% |
| Presentation | 30% |
| Report | 40% |
| Teaching method |
| Tutorial 3 hours (Weekly) |
| Assessment | |
| Quiz | 30% |
| Presentation | 30% |
| Report | 40% |
Prescribed learning resources
- No prescribed texts.
- No prescribed resources/equipment.
- Prescribed text information is not currently available.
- Prescribed resources/equipment information is not currently available.
- Prescribed text information is not currently available.
- Prescribed resources/equipment information is not currently available.
Prescribed Learning Resources may change in future Teaching Periods.
Fee information
Domestic
Commonwealth Supported courses
For information regarding Student Contribution Amounts please visit the Student Contribution Amounts.
Fee paying courses
For postgraduate or undergraduate full-fee paying courses please check Domestic Postgraduate Fees OR Domestic Undergraduate Fees.
International
Please check the international course and fee list to determine the relevant fees.
Find out more for international fees