International student support

Southern Cross Global has a dedicated team committed to helping international students from application to acceptance and throughout their studies.

The team is committed to assisting international students and has been recognised for their outstanding support in the International Student Barometer (ISB).

Our dedicated team will assist you with the following:

pre-arrival information
settling into life in Australia and studying at Southern Cross University
international orientation and induction program
student visa and health insurance advice
applying for a leave of absence
intervention strategy to help students meet satisfactory course progression
referral to relevant support service at Southern Cross University
general welfare and challenges that may affect your study

“The international student support has been great since the beginning. Every time I had a question or needed something, someone was there for me. They care about your personal well-being. ”

With you every step of the way

No student is an island. No matter the extra help you need – we’ve got you covered.

Orientation

Orientation week is held the week before classes start and is compulsory for international students. It is designed to help the student understand the university, enrol in units and register in classes, understand student visa rules and meet other students. This week also includes connecting with our schools, getting to get to know the academics and learning about the fun activities to join at Southern Cross University. Of course, there are lots of social events in 'O' week and it's a great way

Scholarships and Access25

A range of scholarships are still open to support your academic journey. Access25 is a new initiative for 2025 and reflects Southern Cross University’s commitment to delivering a quality education combined with a straightforward tuition model, ensuring every international student has equal access.

happy group of students jumping in the air

Ambassadors

Our international student ambassadors are carefully selected students who work with our international student support team. Their role is to provide a point of contact for new students, having experienced the same challenges of living and studying in a new country. Ambassadors mentor students, organise and participate in events and coordinate volunteering. They provide valuable support for international students coming into an unfamiliar environment and a new culture without the support of their

SCU Mates – connecting students

The SCU Mates peer mentoring program connects new students with students who have successfully completed two or more terms of study. It’s a free service for students, by students. It’s designed to help new students successfully adapt to university life and for more senior students to develop their leadership skills.

Careers and Employability team

Give your career the head start it deserves and make contact with the Careers and Employability team from the first year of your studies. The team are here to help you with online CareerSuccess resources on CareerHub and you can also have career counselling.

Graduating students at Southern Cross University

Equity and inclusion services

A free and confidential service providing a range of support services to students with a disability (or students who are carers of a person with a disability) or medical condition, to assist them in engaging in their studies on the same basis as a student without a disability.

Student portrait with flags of the world

T: 1800 SC HELP / 1800 72 4357
E: ioadviser-gc@scu.edu.au

Monday - Friday: 9.00 am to 5.00 pm
Building A

Street Address:
Southern Cross Drive
Bilinga QLD 4225
(Access via Terminal Drive, Gold Coast Airport)

Postal address:
Locked Mail Bag 4
Coolangatta QLD 4225

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T: 1800 SC HELP / 1800 72 4357
E: ioadviser-lis@scu.edu.au

Monday - Friday: 9.00 am to 5.00 pm
Learning Centre

Street Address:
Military Road
East Lismore NSW 2480

Postal address:
PO Box 157
Lismore NSW 2480

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T: 1800 SC HELP / 1800 72 4357
E: ioadviser-coffs@scu.edu.au

Monday - Friday: 9.00 am to 4.00 pm

Street Address:
Hogbin Drive
Coffs Harbour NSW 2450

Postal address:
Same as street address

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Sydney

T: (02) 8249 3200
E: thssupport@scu.edu.au

Street Address:
60 Phillip Street
Sydney NSW 2000
Australia