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Help and Contact Us
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During the holiday season, hours may vary. Please be aware that on December 25th, 26th, and January 1st 2025, all teams will be offline.
Call
Hours:
Monday - Friday
9.00am - 6.00pm NSW
(8.00am - 5.00pm QLD)
Current students:
1800 SC HELP / 1800 72 4357
Future students:
Domestic 1800 626 481
International +61 2 6620 3876
FAQs and chat
Check out our range of Frequently Asked Questions to help you on your journey.
Still have questions?
Book a 1 on 1 appointment to chat through your options with a study adviser or use the speech bubble on the bottom-right of your screen to start a conversation.
Chat operating hours:
Monday - Friday
10.00am - 6.00pm NSW
(9.00am - 5.00pm QLD)
Tour our campuses
Book a tour, contact, or view information and maps for Coffs Harbour, Lismore and the Gold Coast.
Can't visit in person? Check out our virtual tour options.
Received an offer?
Take the first step towards transforming tomorrow and accept your uni offer by logging into My Enrolment. International Students please refer to the acceptance information in your offer package.
Key Area Contacts
Current Student Enquiries
Whether it’s student support, finding a place to live, course planning or perhaps connecting with a mentor who’s done it all before, we’re here to help.
T: 1800 72 4357
E: enquiry@scu.edu.au
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Emergency and Security
If there is an immediate life-threatening emergency, call the police, fire brigade and ambulance on 000. Campus Security is available day and night to deal with any security or safety concerns at all campus locations.
Police/Fire/Ambulance: 000
Southern Cross After-Hours Counselling Support: 1300 782 676
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Alumni
Whether it’s student support, finding a place to live, course planning or perhaps connecting with a mentor who’s done it all before, we’re here to help.
For all alumni-related enquiries, including events, ordering transcripts, updating your details or connecting with your alumni community, please visit the Alumni page.
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Giving
Contact the team to start the conversation about giving or donate online to the Student Opportunities fund to have an immediate impact.
T: +61 (02) 6620 3644
E: giving@scu.edu.au
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Services and support
SCU 24/7 Mental Health Support
SCU 24/7 Mental Health Support is operated by a team of qualified crisis support specialists for students to call upon to find immediate relief from emotional distress.
Call: 1300 78 2676
Text: 0488 884 143
Counselling
T: 1800 72 4357
E: counselling@scu.edu.au
Equity & Inclusion
Inclusion Support
T: 1800 72 4357
E: inclusion@scu.edu.au
For other equity matters please email equity@scu.edu.au
Student Support Safety & Wellbeing
If you have any concerns, feedback or complaints we encourage you to contact us.
SCU has established a Feedback and Complaints Framework to help ensure your voice is heard.
Campus contacts
T: 1800 SC HELP / 1800 72 4357
E: enquiry@scu.edu.au
Street Address:
Military Road
East Lismore NSW 2480
Postal address:
PO Box 157
Lismore NSW 2480
T: 1800 SC HELP / 1800 72 4357
E: enquiry@scu.edu.au
Street Address:
Hogbin Drive
Coffs Harbour NSW 2450
Postal address:
Same as street address
T: 1800 SC HELP / 1800 72 4357
E: enquiry@scu.edu.au
Street Address:
Southern Cross Drive
Bilinga QLD 4225
(Access via Terminal Drive, Gold Coast Airport)
Postal address:
Locked Mail Bag 4
Coolangatta QLD 4225
T: +61 2 6659 8100
E: nmsc@scu.edu.au
Street Address:
Bay Drive - Charlesworth Bay
Coffs Harbour NSW 2450
Australia
Postal address:
PO Box 4321
Coffs Harbour NSW 2450
Australia
T: 1300 308 233
E: SCU.GoldCoast@tafeqld.edu.au
Street Address:
Level 2, Customer Service
198 Foxwell Road
Coomera, Qld, 4209
Postal address:
Tafe Coomera Campus
Level 2, Customer Service
198 Foxwell Road
Coomera, Qld, 4209
Sydney
T: +61 2 8249 3200
F: +61 2 9240 1338
Street Address:
60 Phillip Street
Sydney NSW 2000
Australia
Postal Address:
Same as street address
Melbourne
Street Address:
Level 3, 399 Lonsdale Street
Melbourne VIC 3000
Australia
Postal Address:
Same as street address
Brisbane
Street Address:
Level 13, 127 Creek Street
Brisbane 4000 QLD
Postal Address:
Same as street address
Hayman Island
Street Address:
Raintree Avenue
Hayman Island, 4801 QLD
Postal Address:
Same as street address
T: +61 2 8599 1820 or 1800 422 226 (from Australia)
E: sydstudentsupport@scu.edu.au
Street Address:
Level 2, 84-86 Mary Street
Surry Hills NSW 2010
Australia
Postal Address:
Same as street address
T: +61 2 8599 1820 or 1800 422 226 (from Australia)
E: melbstudentsupport@scu.edu.au
Street Address:
108 Lonsdale St
Melbourne VIC 3000
Australia
Postal Address:
Same as street address
T: +61 2 8599 1820 or 1800 422 226 (from Australia)
E: perthstudentsupport@scu.edu.au
Street Address:
Ground Floor
297 Hay Street
East Perth WA 6004
Australia
Postal Address:
Same as street address