Campus Security

We're committed to keeping our students, staff and visitors safe.

STEP 1: If there is an immediate life-threatening emergency to you or another person, call '000'.

STEP 2: In the case of an emergency or if you require security assistance, please call the relevant contact number below.

faq card

Noticeboard!

In our commitment to maintaining the highest level of security for the university's assets and information, we are implementing proactive measures to upgrade our security system. As part of this initiative, we have replaced all existing staff ID cards.

Access for all old cards has been disabled. If you are having trouble with your card, please present to one of the below locations as soon as possible:

  • Lismore - X Block Student Services Hub (9-5)
  • Coffs Harbour - M Block Student Services Hub (9-5)
  • Gold Coast - Building A Student Services Hub (9-5)
  • National Marine Science Centre - Reception on Level 3 (9-5
Frequently Asked Questions

Coffs Harbour Campus

Phone: 1800 SC HELP / 1800 72 4357
Location: A Block G Floor from 7 am - 11 pm on weekdays

Gold Coast Campus

Phone: 1800 SC HELP / 1800 72 4357
Emergency Phones: adjacent to lifts on every floor
Location: Building A G Floor from 24hrs-a-day/7 days-a-week

Lismore Campus

Phone: 1800 SC HELP / 1800 72 4357
Emergency Phones: in every block
Location: Gatehouse Military Road entrance from 24hrs-a-day/7 days-a-week

National Marine Science Centre

Phone: 1800 SC HELP / 1800 72 4357
Location: Remote

Sydney, Melbourne and Perth campuses

Daytime Phone: 1800 422 226 and follow prompts to your campus

The Hotel School - Melbourne

Phone: 1800 SC HELP / 1800 72 4357

The Hotel School - Sydney

Phone: 1800 SC HELP / 1800 72 4357
After Hours: 000 (Emergency Services)

Other emergency numbers

Police/Fire/Ambulance: 000

SCU After-Hours Counselling Line: 1300 782 676

Campus Security are available 24hrs/7days a week for all campuses with Offices manned at all times at the Lismore and Gold Coast Campuses. Can can call or present to these locations to report incidents, enquire about lost property or use it as a safe and handy meeting point / taxi collection point at night.

Security Top Tips:

  • Save the security number for your campus on your mobile phone.
  • Keep your contact details up-to-date with SCU. Students can update their contact details in 'My Enrolment' and staff should advise HR Services of any changes.
  • Stay alert, assertive and confident. Be aware of your surroundings and report anything unusual and suspicious to Security.
  • If unsure, walk with others rather than alone.
  • Keep your money and wallet in your front pocket and keep your bag in front of you.
  • At night, stay in well-lit areas, where there are other people.

Coffs Harbour Campus: Security can be contacted 24 hours a day on (02) 6659 3091 or freecall from any campus phone 1800 004 357

Gold Coast Campus: Ring or text Campus Security 24 hours a day on 0439 540 868

Lismore Campus: Ring or text Campus Security or present to the Gatehouse at Military Road entrance

Where necessary and appropriate, the University will use CCTVs to protect people and assets in and around university property while also respecting and protecting the individual's right to privacy.

The Director, Property Services or their delegate handles requests for CCTV footage, which can be submitted to propertyservices@scu.edu.au using the CCTV Footage Request form.

They will notify the SCU Privacy Officer, who can advise on privacy matters.

If the request is from law enforcement, the Director will provide a summary to the University Legal Office and other stakeholders. All requests submitted by law enforcement will be through the CCTV Law Enforcement Information Access Form.

All requests for CCTV footage will consider the Closed-Circuit Television (CCTV) Policy which establishes the principles and operational procedures for installing and using CCTV.

Quick Links

Listed below are quick links to help you locate accurate Security forms and information. If you are unable to locate the information you require, please contact the Property Services team or Campus Security directly.

Photo ID Request Form

Pool Vehicle Booking Forms - Fleet and Vehicles

Key and Access Request

Emergency Procedures - Emergency and Crisis Management

CCTV Footage Request form

Parking information

Parking Permit Program

Request for Non Standard Cardholder Account

Are you a student needing help?

Security and support services

1800 SC HELP / 1800 72 4357