Refunds and Remissions

Demonstrating special circumstances

An application for remission, refund or waiver of fees is required to be accompanied by supporting documentation. Applications which are received more than 12 months after withdrawal from the relevant unit/s or the last day of the teaching period for the relevant unit/s must provide appropriate documentation outlining the reason/s for late application. For supporting documentation to be considered valid, it must be from an independent professional authority which specifies the exact dates in relation to the special circumstances which have impacted the student. The supporting documentation must specify the date the document was written or created and must also demonstrate that:

• The special circumstances did not make their full impact until on or after the applicable census dates/s but prior to the applicable teaching period end, and
• the special circumstances were beyond the students control, and
• due to special circumstances, the student was unable to complete the requirements of their course

Special circumstances can include:

• Medical conditions (e.g. illness occurring or worsening on or after census date)
• Family/personal reasons (e.g death, sudden financial stress)
• Employment related reasons (sudden transfer, significant change in hours outside of a student’s control – please note choosing to increase work hours or undertake additional employment is not regarded as beyond a student’s control)

Applications based on a pre-existing medical condition will need to have evidence of supporting documentation that demonstrates that the medical condition has unexpectedly worsened on or after the census date.

Please note that a self-supporting statement and or statutory declaration alone is not sufficient evidence and will need to be accompanied by professional independent supporting documentation.