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Complaints

Institutions may receive complaints about researchers or the conduct of research, or about the conduct of the Human Research Ethics Committee (HREC). Complaints may be made by participants, researchers, staff of institutions, or others. All complaints should be handled promptly and sensitively.

The Australian code for the responsible conduct of research describes 'research misconduct' and specifies institutional processes for dealing with it.

Where complaints about researchers or research raise the possibility of misconduct fitting this description, they should be dealt with under those processes. Where complaints about researchers are serious and fall outside that description of research misconduct, they should be handled under institutional processes for dealing with other forms of misconduct, for example, harassment of bullying.

Please refer to National Statement on Ethical Conduct in Human Research - March 2007, section 5.6 - Handling Complaints: National Statement on Ethical Conduct in Human Research

All participants in research conducted by SCU are informed of the Complaints process. Any complaints should be made in writing to:

Ethics Complaints Officer
Division of Research
Southern Cross University
PO Box 157
Lismore NSW 2480

e: ethics.lismore@scu.edu.au

Guidelines

To handle complaints about researchers or the conduct of research, institutions should:

  • Identify a person, accessible to participants, to receive these complaints; and
  • Establish procedures for receiving, handling and seeking to resolve such complaints.

SCU Complaints

Complaints from researchers, participants or about the conduct of research should, in the first instance, be addressed in writing to the following:

Ethics Complaints Officer
Human research Ethics Committee
Southern Cross University
PO Box 157
Lismore, NSW, 2480

e: ethics.lismore@scu.edu.au

All complaints are investigated fully according to due process under the National Statement on Ethical Conduct in Human Research and this University. Any complaint you make will be treated in confidence and you will be informed of the outcome.

All participants in research conducted by Southern Cross University should be advised of the above procedure and be given a copy of the contact details for the Complaints Officer. They should also be aware of the ethics approval number issued by the Human Research Ethics Committee.

Complaints about the Human Research Ethics Committee

In the case of a complaint about the Human Research Ethics Committee contact:

Ms Nicola Best
Executive Officer
Office of the Vice-Chancellor
Southern Cross University
PO Box 157
Lismore NSW 2480

t: +61 2 6620 3728
e: nicola.best@scu.edu.au

Any complaint made is treated in confidence and you will be informed of the outcome after due process has occurred.

Updated: 12 May 2014