Technology services teams
- Administrative Systems
- Client Services and Security
- Desktop Services
- Management Information System
- Infrastructure Services
- Contact Team Managers
The Administrative Systems team manages a portfolio of business critical administrative applications on behalf of the University.
Effectively, the Administrative Systems team manage all the requirements between the users of the systems and the TS Infrastructure Teams. The team members work closely with their SCU clients and routinely 'hot desk' in their business areas on some days of the week to improve communication and responsiveness. The emphasis is on customer support and the assisting the users in getting the best outcome from their IT systems.
The team consists of systems managers and business analysts specialising in their nominated applications but developing cross-skills across the portfolio. They provide business analysis, systems expertise, advice and operational support to clients for Corporate Services applications and other related systems.
In addition, the technical support team manage the system environments and upgrades to the applications. They work closely with the TS Infrastructure Services to keep the systems up and running efficiently.
Finally, the database administrator (DBA) maintains and tunes our Oracle and MS SQL databases which support our applications.
The portfolio includes Finance Systems, Human Resources (HR), Student Systems, Customer Relationship Management (CRM), Research Systems (IRMA) and the SCU web environment. The team also provides assistance with other vendor supported applications, for example the placements system (Sonia).
Client Services and Security
The Client Services and Security Group provides strategic and operational support for a range of broad based domains including the educational technology areas of audio visual, video conferencing, Learning Management System (Blackboard), video-based lecture capture services, Service Desk operations covering Level 1 and Level 2 support on systems and applications, Information Security, Disaster Recovery Planning (DRP), Audit and Risk Management, overseeing MS Office 365 developments, management of the Communications and Mailroom units and telephony functions.
The Manager, Client Services and Security supports the Director in the implementation of client service initiatives and projects by providing strategy and planning functions across a broad range of domain areas. The Manager works closely with the Director to ensure IT leadership continuity and to strategically advance priority areas and programs of work based on agreed transformation activities.
The Desktop Services group provides hardware and desktop software management and in-person support services to end users in conjunction with Service Desk activities. They are responsible for the development and management of the Standard Operating Environment (SOE) and overseeing the timely replacement and upgrade of hardware as part of normal lifecycle management activities.
Desktop Services staff are located at Lismore, Coffs Harbour and Gold Coast campuses.
Management Information System
Southern Cross University has developed and implemented a Management Information System (MIS), aimed at improving the quality of information available to management team members to aid better decision making.
Using a Data Warehouse paired with the Cognos BI suite, it will allow information from various corporate systems (Finance, Student, Staff, Payroll, Research, etc.) to be merged and available for standardised reports and ad-hoc analysis.
This will assist managers to analyse pertinent issues, including student enrolment and retention, course and unit costing, research and commercial activities performance, department financial performance, and student/staff demographics.
Business Intelligence seeks to improve the information available to support wise decision making within the University through supporting the analysis of the Universities data through its Management Information System.
Infrastructure Services support the University by providing core IT infrastructure and services critical to business operations.
The primary mission of the Infrastructure Services is to deploy and maintain robust, scalable and agile platforms that enable applications and services to support University operations. The team aims to identify and implement IT initiatives which will better serve the University business goals by improving communications and systems availability. These objectives include improving Infrastructure cost efficiencies, uptime, agility and scalability.
Services provided include:
- Infrastructure management;
- Campus networks and Internet connectivity;
- Data centre and resource provisioning;
- Backup and recovery;
- TS systems authentication and authorisation;
- Infrastructure systems and applications;
- Audio visual, video conferencing and Mediasite infrastructure.